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LEADR HELP & SUPPORT

Have a question? Start here.

For personalised support speak to your Account Manager.

Help and Support topics.
Welcome

Have you just heard about Leadr and now you’re wondering what its all about?

Inclusions

Find out what’s included in every Leadr package free of charge to help your business grow.

Getting started

Learn about which digital advertising offering is right for your business.

Leadr Team Experience

Learn how we ensure you have the brightest minds working for your business.

Pricing Packages

Learn about about pricing packages and how you will be billed and pay for Leadr.

Enterprises & Franchisors

Leadr can help bigger enterprises or franchise businesses with multiple locations.

Welcome.
Our Mission

Leadr is a managed digital marketing services for small to medium businesses. We believe all businesses should have access to digital marketing at a price they can afford.

Our Solution.

Our aim is to make digital marketing simple, help businesses reach more customers online – and thrive.

Our Team.

Every Leadr employee goes through a rigorous screening process, including multiple interviews and must have extensive digital advertising experience. We also provide further ongoing training to ensure our team are at the forefront of digital advertising advancements. We strongly believe our people are our greatest asset and vital to delivering a premium service solution.

Our Results

Everything we do, we do with the end goal of achieving results for the businesses we work with. We wholeheartedly believe that any business who takes advantage of online technology and uses it to promote their offering and connect with new and existing customers will see results.  Highly digitally engaged businesses earn more per year than their counterparts, have better relationships with their customers and grow more quickly. We know that often businesses don’t take advantage of online advertising because they lack the time, resources and money. We aim to take these disadvantages away, so that businesses can get online and realise the benefits of doing so.

Our Technology.

Our service is delivered through a dedicated Account Manager and all results can be tracked via your Personalised Results Dashboard.

Getting Started.
How do I get started?

To get started simply pick a Leadr advertising package for your business. You can choose from one of our recommended bundles depending on what industry your business is in or design your own.

Which plan is right for me?

If your unsure which package is right for you speak to one of our customer service team members using our chat tool in the bottom right hand corner of any screen.

I’ve picked a plan and signed up. What’s next?

Once you sign up for a package you’ll be charged the set-up fee and assigned a dedicated Account Manager. Your Account Manager will then make contact with you via email to ask you some initial questions so they can brief our digital advertising experts.

What if I’m struggling with the on-boarding questions?

That’s ok! Just answer them as best you can and then please use your inbox chat tool to speak to your Account Manager and let them know you weren’t sure about some of the questions! Just let them know which questions you had difficulty with. They’ll be able to guide you.

What if I want to switch packages?

Switching plans is possible. Just speak to your Account Manager and they can help you.

Pricing Packages.
How much are your plans?

For pricing packages please see this page.

Do you offer custom packages?

At this time we do not offer custom packages but if you do have a custom package request please email [email protected].

How do I change my subscription?

If you wish to upgrade or downgrade your current package subscription send a message to your Account Manager via your dashboard inbox. They can help you work out the best package plan for your businesses needs.

What type of payments are accepted?

We accept payment via credit/debit card and use Stripe to process all transactions securely.

Are prices for packages inclusive of GST?

All prices are listed as exclusive of GST, 10% will be added to your plan purchase.

What is the minimum contract period?

We don’t have a minimum contract period, but we do require 1 weeks notice to cancel your plan. Please see our Terms & Conditions for more information.

What happens once i pay?

You’ll receive a confirmation of payment from Stripe, then our team will be in touch to give you access to your Personalised Results Dashboard.

Inclusions.
Is the dashboard included in all plans?

Yes it is! Once you sign up for a plan you’ll receive an email giving you access to your Personalised Results Dashboard.

Do I have to pay a set-up fee?

Yes, the set-up fee is advertised as a once-off fee and is part of every package. Its a really important part of our service where we set-up all the required aspects of your plan, understand your business and goals as well as current competitors.

What information does my dashboard tell me?

Your Personalised Results Dashboard tells you all your campaign metrics and spend. It gives a holistic view of what marketing campaigns are working and you can filter down to individual channel metrics.

What happens once i pay?

You’ll receive a confirmation of payment from Stripe, then our team will be in touch to give you access to your Personalised Results Dashboard.

Leadr Team Experience.
What will the Leadr team do for me?

Your Leadr team is on hand to manage your digital marketing.  Over time, your team will come to know your business needs inside and out, giving you peace of mind and more time to focus on your business.

What kind of experience do they have?

Leadr team members have extensive digital marketing experience and are further are trained in-house. Collectively, they have experience supporting thousands of small business owners. Our team knows how to serve your business’s unique marketing needs, and they do it very well.

I need help from a Leadr team member, who can I contact?

Your first point of contact should be your dedicated Account Manager. if you’re not happy with the help you receive from them please email [email protected]

Leadr For Enterprises or Franchisors.
I run a large business or I am a franchisor, can Leadr help me?

We definitely can. We believe our plans work for all business sizes. For more information please contact [email protected]

We’re already helping businesses just like you.